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FAQs

Service Provider

Customer

Service Provider

Customer

fixitfaster connects you with local home service providers, or ‘Fixers’ as we call them, by showing you who’s around you in-real time.

We’ve essentially got anything you can think of: gardeners to grazing platters, pool services to pest control, baby to puppy sitters and everything in between.

Open the map to see who’s around you, swipe your perfect match, pick a time that suits you and track them to your door!

For a quick guide video – click here.

Every Fixer is vetted according to their service requirements. Trades licenses are mandatory where necessary to practice their service. Fixers who pass vetting will have the ‘Fix it Faster Verified’ badge on their profile.

For Finders, the Fix it Faster app is completely free to download and use. There are no extra costs above the Fixer’s quote either.

On the app: Download Fix it Faster from the App Store or Google Play and tap ‘Sign up to get your fix!’. All you need is your email or Facebook to log in. Don’t forget your referral code if you have one.

On the web: The best user experience for you is on our app – it’s free! However, you can also sign up to Fix it Faster on the web from our home page, www.fixitfaster.com.

On the app: Select from the services on the home screen or explore the pins around you on the map. Swipe through Fixer profiles to see their descriptions, ratings and reviews. You can chat to multiple at a time by clicking ‘Enquire’. 

On the web: We suggest that you book your Fixer through our app for the best user experience. The app is free!

You can book a service provider on the web by clicking ‘Job requests’ on the left hand panel and then ‘New Job’. Fill out Service Type > Description > Mobile Number > Address  and then click ‘Create Job’.

During business hours, Fix it Faster will manually assign the job to a service provider close to your address within a few minutes (during business hours) and you can chat with them via the ‘Job Requests’ tab.

To request quotes, it is recommended that you use our free app, as opposed to website, to do so. This will give you the best user experience.

To request a quote on the app, simply select your service from the home screen and then swipe left and right to pick a service provider. Hit ‘Enquiry’ to open up a chat with your Fixer about a quote. We encourage you to upload photos of the job in case a remote quote is possible to save everyone time!

First, make sure you have verified your account by clicking the link in the email that was sent to you when you signed up. Then, in your app, go to Menu > Refer & Earn. Click the button that says ‘Invite Contacts’ and select the people you would like to refer. When they follow the link you sent, sign up with your referral code and verify their email, you each will be awarded $20 credit to use against your next job.

Once your job has been marked Done, you’ll see a Pay button. Tap this and enter the amount of credits you would like to pay. Easy!

Yep, you’ll need to request another Fixer and ask for a quote in the chat, uploading photos if relevant. You can have multiple chats open at once with different Fixers.

Go to your Wallet and tap ‘Use’. It’ll automatically apply to the job.

A request or enquiry simply opens up a job chat for you and your Fixer to work out the details. It is recommended to use Enquiry when you are shopping around for the right Fixer.

Of course! We really encourage this so that other Finders can do their best research. On completion of the job, just hit ‘Rate’.

We’re really happy to hear that. You absolutely can. Just go to Service Log > Closed Jobs > Swipe left on a job and hit ‘New Request’.

Yes, we understand that these things happen and Fix it Faster won’t penalise you. However, if it has already been scheduled, we recommend you check with your Fixer if there is a cancellation fee.

Yep! Just check the job address is correct when you send a request.

Account

Service Provider

Customer

  1. Go to the Login page
  2. Click ‘Forgot password’
  3. Enter your email address (the one you signed up with and use to log in)
  4. Click ‘Send me a new password’
  5. Go to your email and click on the link provided
  6. Enter a new password
  1. Download the app from the App Store or Google Play Store.
  2. Open the app and click ‘Get Started’
  3. Click ‘No’ (if you have a service you would like to provide, select Yes)
  4. Click ‘OK’ and then select ‘Allow’ for location permissions. Your location is used to find the closest available service providers.
  5. Click ‘OK’ and allow push notifications so you can be notified about the status of service providers whose services you request.
  6. Click the ‘sign up’ button and fill out the form
On the home screen, you will see round buttons on the map, labelled with service types.
  1. Swipe through the list of available trade types and select one, e.g. ‘plumber’.
  2. You are now on the request page. You can swipe through the list of available service providers, or request the pre-selected service provider (Fix It Faster predicts who we think is the best for the job)
  3. Next to ‘When’ select the time you would like your service. By default, this is set to ‘ASAP’. Toggle this off to select up to three preferred dates and times.
  4. Enter a description of your issue or the work you need done. Providing more detail will increase the likelihood of a service provider accepting your job.
  5. Enter the address where you need the work done (if it is not already pre-filled)
  6. Enter your mobile number so you can be contacted by the service provider
  7. If you have a Voucher code, enter it now
  8. Take photos to send with your request
  9. Click ‘Submit Request’ – the service provider will be notified and can choose to accept your job
  10. Chat and receive updates on your service provider’s progress all within the app

They will have a ‘Fix It Faster Verified’ badge on their profile. The badge is given to service providers who have been fully vetted by Fix It Faster for trades licenses (where applicable), insurance, identification etc.

Yes, however a fee may be incurred.

Go to > Service Log. You will find a history of all the jobs you have previously requested.

Yes, we encourage you to leave feedback using the comments and ratings feature.

We encourage you to leave feedback in the form of a comment and a rating for all service providers you interact with. You may also contact the service provider or company directly.

If you would like a quote, request a service provider to view the work you require. They may charge a call out fee.

No. The transaction is between you and the service provider.

Fix It Faster does not charge a booking fee. However, refer to the service provider’s profile as a call out fee may be applicable. 
Note: Service providers are responsible for keeping their call out fee and hourly rate information up to date. Fix It Faster is not responsible for updating this information.

During promotions, Fix It Faster will offer Credits. These Credits may be used as cash (1 Credit = $0.20) against service providers who accept them.

During promotional periods, Credits will be earned when referring friends. Credits are earned when a friend signs up using your unique referral code. You can view your referral code in the app:

  1. Go to > Menu
  2. Go to > Invite friends.

Your code will be there.

Credits are created by Fix It Faster for you to use against any participating service provider. Businesses can offer Vouchers offering discounts for their services. Vouchers can only be used against the company offering the promotion.

  1. Go to > My Wallet
  2. Click ‘Use’ on the voucher you would like to use
  3. Submit your Job request as per normal.

Your voucher will then be automatically applied.

  1. Go to > Menu
  2. Go to > Profile
  3. Make your changes, then select ‘Done’
  1. Go to > Menu
  2. Go to > Settings
  3. Click ‘Change password’
  4. Enter your old password in the ‘old password’ field
  5. Enter your new password in the ‘new password’ field
  6. Click ‘Done’

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